unexpected exceptions for a more conscious living.

Returns & Exchanges




All preloved and samples sale merchandise are sold as is, and could be unfinished genuine samples, returns, overstock, etc. 

All preloved sales and sample sale merchandise sales are FINAL SALE. 

No Return. No Exchange. No Credit. No Refund. No Exception. 


Butsince stands behind our goods and services and wants you, our customers to be happy with them.  Butsince will always do our utmost to take care of our customers reasonably and fairly. If for any reasons you are not satisfied with your purchase, you may return the item(s) postmarked within 30 calendar days of receipt for butsince.com store credit or a refund to your original method of payment. Please note that the original shipping charges are non-refundable. All items must be in their original condition (unworn, unwashed, unstained, unaltered) with tags attached. Shoes must be returned with the original shoe box, free of any damage, usage, and postal labels, or stain. Butsince handles returns on a case-by-case basis with our ultimate objective of making our customers happy.

Simply complete the return/exchange form and ship the merchandise back to us via the Mail with the following:

  • Package item(s) at home
  • Prepaid label(s) provided
  • Send via UPS or FedEx

All domestic orders ship with a FREE prepaid return mailing label. To ship an item back to Butsince please: 

  1. Pack your item(s) and affix the prepaid mailing label to the top of the package
  2. If you are including items from multiple orders, please write down the order numbers associated with each on a sheet of pager and include them in the package
  3. Mail your package using one of the following methods: (A) Drop off and scanned your package at a trusted FedEx/UPS location. (B) Alternatively, you can leave the package with a trusted FedEx/UPS pick-up driver/location. 

To receive a refund based on purchase price of the merchandise(s) and in the original form of payment:

  • All merchandise must be returned with the original purchase date receipt.
  • The merchandise must be in the original condition – UNWORN, UNDAMAGED, UNALTERED, or UNWASHED plus with ALL TAGS ATTACHED.
  • Footwear must include the original shoe box in its original condition without postal labels.
  • Shoe box fees are charged when footwear is returned in a damaged show box, or without the original shoe box.
  • Refund will be issued only after the return merchandise has been received, inspected, and approved by our quality control member for original salable condition.
  • Please allow up to one (1) to two (2) billing cycles for any credit to appear on your statement.
  • All returns will incur a minimal $10 restocking fee deducted from your refund. 
  • Original shipping fees are non-refundable.
  • ALL SALE ARE FINAL on merchandise with marked down of 25% or more. 

BUTSINCE.COM does not accept liability for shipping loss or damage to any exchange or returned goods.

BUTSINCE.COM will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.

Due to the increased volume and the impact of COVID-19, our customer service is experiencing a higher than normal volume of customer inquiries and respond time might be longer than usual. 


Sales merchandise is eligible for EXCHANGE or BUTSINCE.COM CREDIT ONLY.

There is no set time frame for returns.  However, for courtesy and respect to fellow customers' high demand on Sale Merchandise, we prefer Sales Merchandise to be returned within 30 days of order date, and follow the same qualifications as returns on non-sale merchandise (detailed above).

We do not hold merchandise for exchange. 

Requests for price adjustments will be honored if the merchandise was purchased at full price and if it is marked down within 7 business days of receipt of your package.

Not returnable merchandise at any time: lingerie, swimwear, beauty, fragrances, antique jewelry and clothing, pierced earrings, women’s evening wear, and any merchandise marked FINAL SALE. 


There is a 30 calendar days of receipt for online store credit or a refund to your original form of payment for non-sale merchandise.  If you require a different size or different color – we would be happy to exchange the merchandise in its original condition for you. 

Simply complete this return/exchange form and ship the merchandise back to us, plus shipping costs.

All merchandise must be in its original condition – UNWORN, UNDAMAGED, UNALTERED or UNWASHED with ALL TAGS ATTACHED.

Exchange will be issued after the return merchandise has been received, inspected, and approved by our quality control member for original salable condition.

Please allow up to 10 business days for processing.  Upon exchange completion, you will receive an email with new merchandise shipment information.